Return Policy
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Our Return Policy
At Vorxvorx, we want you to be completely satisfied with your purchase. We understand that sometimes a product may not be what you expected or may not suit your needs. This Return Policy outlines the guidelines and procedures for returning products purchased from our website.
Please read this policy carefully. By making a purchase from our website, you agree to the terms of this Return Policy.
Return Eligibility
You may return most new, unopened items within 30 days of delivery for a full refund. We also accept returns of items that:
- Arrive damaged or defective
- Are not as described on our website
- Are the wrong item sent to you
- Do not fit properly (clothing items only)
To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging, with all tags and labels attached.
Non-Returnable Items
Certain types of items cannot be returned, including:
- Gift cards
- Personalized or custom-made items
- Intimate or sanitary items that have been opened or used
- Items marked as "final sale" or "non-returnable"
- Downloadable products or digital content
Return Process
To initiate a return, please follow these steps:
Get Approval
We'll send you a return authorization with instructions.
Pack Items
Securely pack the items with all original packaging and tags.
Ship Return
Send items back using the shipping method provided.
Once we receive your return, we'll inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
Return Shipping
You are responsible for paying the return shipping costs, unless:
- The item received was damaged or defective
- You received an incorrect item
- The item was significantly different from how it was described on our website
In these cases, we will provide a prepaid shipping label or reimburse you for reasonable return shipping costs. Please contact our customer service team to arrange this.
Return Address
Please send all returns to:
Vorxvorx Returns
171 Ferndale Rd
London SW9 8FQ
United Kingdom
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
Late or Missing Refunds
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at info@vorxvorx.world
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same item in a different size or color, please return the original item for a refund and place a new order for the desired item.
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Frequently Asked Questions
How long do I have to return an item?
You have 30 days from the delivery date to return most items. After 30 days, returns are at our discretion and may only be eligible for store credit.
Can I return a sale item?
Yes, sale items can be returned within our standard 30-day return window, unless they are marked as "final sale" or "non-returnable." Please note that sale items can only be refunded at the price you paid.
How long will it take to process my refund?
Once we receive your return, we will inspect it within 3 business days. After approval, refunds typically take 5-10 business days to appear in your account, depending on your payment method and bank processing times.
Can I return a gift?
Yes, you can return a gift for a store credit equal to the purchase price. You'll need the order number or gift receipt. If you don't have this information, please contact our customer service team for assistance.
Do you offer free return shipping?
We offer free return shipping for items that are damaged, defective, or not as described. For returns due to change of mind or fit issues, the customer is responsible for return shipping costs.